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77 North Rd, Richmond TW9 4HQ, UK – 020 8876 4442
Friendly doctors and staff
1 Hammersmith Bridge Rd, London W6 9DU, UK – 020 8741 3944
I have been coming to this surgery for many years and it's disappointing to see the negative reviews. This is a great surgery with brilliant doctors who take time to listen and understand. The receptionists are helpful and professional.
I ve always found the front desk receptionists very professional and always helpful. In fact I owe my life to one of them! I ve just had to deal with the surgery,I asked for a call back because I'm not local at the moment, and i received one. The doctor concerned was very helpful and dealt with my situation in a kind and compassionate manner.
246 Roehampton La, London SW15 4AA, UK – 020 8780 5650
Overall the practice is a good one, but there are some issues that need to be looked at. If I call to see a GP I should not have to explain to the receptionist why I need to see a doctor. Firstly, its personal and secondly what right does the receptionist have to decide if it's an emergency or not?!! I'm not a time waster and regret having to tell my business to someone that doesn't need to know! You don't have enough appointments for the patients you have so maybe stop taking on new ones for the time being? Just a suggestion. Repeat prescriptions never seem to be on time (even if they've been ordered well in advance) or they're not sent to the pharmacy (which you have requested). One a nicer note, good GP's and majority of the front desk staff are helpful.
This practice continues to provide a good service (with backing from Queen Mary's GP Service) in spite of difficult times and we find doctors, nurses and receptionists are all helpful. While booking an appointment by phone can be difficult the response to urgent need is quick and competent.